❓ Got questions? We're here — 24/7 Support Always by your side.
From opening an account and logging in to betting, deposits, withdrawals, bonuses, and security — find clear answers to all your Mambaji questions in one place.
Click on any category to jump straight to the relevant FAQ.
Opening an account with Mambaji only takes a few details:
Registration typically takes 2–3 minutes to complete. KYC verification is processed within 24 hours.
No. Under Mambaji's policy, each person is allowed only one account. Any attempt to create multiple accounts using the same mobile number, email address, or national ID may result in permanent suspension of all associated accounts and forfeiture of any balance.
Keep in mind: Different family members may open separate accounts from the same address, but all their details must be unique.
KYC (Know Your Customer) verification is part of our compliance with international regulations. It confirms that every account belongs to a real person and helps prevent fraudulent activity. Withdrawals are not possible without completing KYC.
After logging in, go to "Profile Settings" to update your name, email, or address. To change your mobile number or date of birth, contact the support team — identity verification will be required.
Click the "Forgot password?" link on the login page. Enter your registered mobile number or email address and an OTP will be sent to you. Verify your identity with the OTP, then set a new password. The whole process takes 3–5 minutes.
After 5 consecutive incorrect password attempts, your account is automatically locked for 30 minutes. Wait 30 minutes and try again. If you need access sooner, contact our support team — the issue is usually resolved within 15 minutes.
Log in, go to "Security Settings", and enable the "Two-Factor Authentication" option. From then on, an OTP will be sent to your mobile every time you log in. This makes your account significantly more secure.
Pro tip: With 2FA enabled, no one can access your account even if they know your password.
Yes, you can be logged into Mambaji on multiple devices at the same time. For security, a first-time login from a new device will require OTP verification. You can view and end active sessions from "Security Settings".
Log in and go to the "Wallet" or "Deposit" section. Choose your preferred payment method:
Your balance is typically updated within 5–15 minutes.
VIP members may be eligible for higher limits.
After submitting a withdrawal request:
Withdrawals cannot be processed without KYC verification. Having all your documents in order ensures the process is completed quickly.
First, wait 30 minutes. If your balance still hasn't updated after that, please:
The support team will investigate and resolve the issue within 2 hours.
Mambaji offers betting on more than 30 sports. The most popular include:
Live Betting lets you place bets in real time while a match is in progress. Odds change moment to moment. Log in, go to the "Live" tab, find an ongoing match, pick your odds, and place your bet. With a stable internet connection, the whole process takes just seconds.
Bets generally cannot be cancelled once placed. However, in some cases you can use the "Cash Out" option to recover part or all of your stake — provided the match is still in progress and the Cash Out option is available.
Higher limits may apply for VIP members.
A welcome bonus is automatically credited when you make your first deposit on a new account. To receive the bonus:
See full bonus amounts and terms on the promotions page.
A wagering requirement means you need to place a certain amount in bets before you can withdraw bonus funds. For example, a 5x wagering requirement on a ৳100 bonus means you must bet ৳500 in total.
Important: Each bonus has its own wagering requirements. Read the terms and conditions carefully before claiming any bonus.
Share your referral link with friends. When they register using that link and make their first deposit, both you and your friend will receive a bonus. Check the promotions page for referral bonus details.
Bonuses generally must be used within 30 days of being credited. Individual promotions may have different validity periods — check the terms of each offer for the exact expiry. Any unused bonus will be forfeited once it expires.
There are several ways to get in touch with the Mambaji support team:
The support team is available 24 hours a day, 7 days a week.
If you have an issue or complaint, please contact us via live chat first. If the matter remains unresolved, send a detailed message to support@mambaji.com. All complaints are reviewed within 48 hours.
Yes, the Mambaji support team can assist you fully in Bengali. All support channels are available in Bengali for the convenience of Bangladeshi users.
Go to the "Responsible Gaming" section in your profile settings to set daily, weekly, or monthly betting and deposit limits. You can lower these limits at any time, but increasing them requires a 24-hour waiting period.
To take a temporary break, use the "Self-Exclusion" option — you can choose a period anywhere from 1 day to 6 months. To close your account permanently, write to support@mambaji.com. Once this decision takes effect, it cannot be reversed.
Mambaji is one of Bangladesh's most trusted online betting platforms. Our goal is simple — to give you a straightforward, safe, and enjoyable betting experience. Our FAQ section is designed so you can quickly find answers to any question on your own.
Thousands of Bangladeshi users bet on cricket, football, and more on Mambaji every day. Our platform is mobile-friendly, so it works seamlessly on any smartphone. All your personal data and transactions are fully encrypted, so your security is always protected.
If you can't find your answer in our FAQ, reach out via Live Chat or email right away. Our experienced support team is active 24/7, ready to help you.
Please note: Mambaji is for users aged 18 and over only. Responsible gaming is our top priority.